Data protection information for our customers

Status: 29.01.2025

Data protection information in accordance with Art. 13, 14 and 21 of the EU General Data Protection Regulation (EU GDPR)

With this data protection notice, we inform you, our customers, in accordance with the EU General Data Protection Regulation (EU GDPR) applicable from May 25, 2018, about the processing of your personal data by us and the rights to which you are entitled. This information will be updated as necessary and published at www.tanzaniadeluxe.com. There you will also find further data protection information for visitors to our website.

1. Who is responsible for data processing and who can you contact?

The controller responsible for data processing is us – your tour operator Tanzania Deluxe OHG, Taunusstraße 80, 64521 Groß-Gerau, phone: +49 (0) 1514 0911733, e-mail: travel@tanzaniadeluxe.com

2. Which data and which sources do we use?

We process data that we receive in the course of our business relationship with you. We receive the data directly from you, e.g. when you book a holiday or place another order.

Specifically, we process data for the performance of our services:

• Master data for the performance and fulfillment of the travel service (e.g. name, address, e-mail address, telephone number, date of birth, names of fellow travelers)
• Identification data for VISA applications, if applicable (e.g. data from identity card or passport)
• Data in connection with payment processing (e.g. bank details, credit card details)
• Correspondence (e.g. correspondence, e-mail correspondence)
• Dates of past bookings and stays
• Advertising and sales data (e.g. potentially interesting offers)
• Health data for travel planning (e.g. food intolerances, allergies, pregnancies)

3. on what legal basis is your data used?

The following information explains why and for what purpose we process your data.

3.1 For the fulfillment of contractual obligations (Art. 6 para. 1 lit. b EU GDPR)

We process your data to carry out and process the booked travel services.

3.2 In the context of balancing interests (Art. 6 para. 1 lit. f EU GDPR)

Your data may be processed by us or by third parties in order to safeguard legitimate interests. This is done for the following purposes:

• Travel advice and support
• Further development of services
• Advertising, market and opinion research
• Assertion of legal claims
• Prevention and investigation of criminal offences
• IT security

3.3 Based on your consent (Art. 6 para. 1 lit. a EU GDPR)

If you have given your consent to processing, this forms the legal basis. Your consent can be revoked at any time with effect for the future.

3.4 Due to legal requirements (Art. 6 para. 1 lit. c EU GDPR)

We are subject to legal obligations, e.g. under the German Commercial Code, tax law and the EU Package Travel Directive.

4 Who receives my data?

Within our organization, only authorized departments will have access to your data. In addition, data may be passed on to public bodies, processors or, with your consent, to third parties.

5 How long will my personal data be stored?

The data is stored in accordance with statutory retention obligations, generally between two and ten years.

6. Will my data be transferred to a third country?

Yes, if this is necessary to fulfill the travel service.

7. Do I have certain rights when handling my data?

• Right to information (Art. 15 EU GDPR)
• Right to rectification (Art. 16 EU GDPR)
• Right to erasure (Art. 17 EU GDPR)
• Right to restriction of processing (Art. 18 EU GDPR)
• Right to data portability (Art. 20 EU GDPR)
• Right to lodge a complaint with the supervisory authority

8. am I under an obligation to provide my data?

Yes, if this is necessary for the execution of the contract.

9. is there automated decision-making?

No, automated decision-making does not take place.

10. will my data be used for profiling?

Yes, to analyze your interests for a targeted customer approach.

11. right to object and withdraw your consent

You can object to the processing of your data and withdraw your consent at any time.

To assert your rights, please use our contact address: travel@tanzaniadeluxe.com.